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AIR - Technology Policy - 2024



We are to contact the IT department at Air Control Concepts for all computer problems/issues.  Please note that that the IT department does NOT support third party computer programs.

 Below is how you contact them.

 Support Tickets can be created these ways.

 What goes to IT for support tickets?

  • 1.          All IT issues – Software and Hardware.

  • 2.          New hire requests 

  • 3.          Facts support issues

  • 4.          Facts requests, feature adds, how to questions, access requests, etc (even if we are not able to resolve we can engage the proper team or person for resolution)

  • 5.          Hardware request

  • 6.          Software requests

Technologies Policy

Computer and Technology Resource Usage Policy Etairos HVAC provides a variety of electronic communications systems for use in carrying out its business. All communication and information transmitted by, received from or stored in these systems are the property of Etairos HVAC and, as such, are intended to be used for job-related purposes only.

The following summary guidelines regarding access to and disclosure of data on any Etairos HVAC electronic communication system will help you better determine how to
use these systems in light of your own and the company's privacy and security concerns. The following are only summary guidelines; employees should contact local management for more detailed information.

Monitoring:
Etairos HVAC provides the network, personal computers, electronic mail and other communications devices for your use on company business.
Etairos HVAC may access and disclose all data or messages stored on its systems or sent over its electronic mail system. Etairos HVAC reserves the right to monitor communication and data at any time, with or without notice, to ensure that company property is being used only for business purposes. The company also reserves the right to disclose the contents of messages for any purpose at its sole discretion. No monitoring or disclosure will occur without the direction of either the human resources department, or executive leadership, unless otherwise noted.

Retrieval:
Notwithstanding the company's right to retrieve and read any e-mail messages, such messages should be treated as confidential by other employees and accessed only by the intended recipient. Employees are not authorized to retrieve or read any e-mail messages that are not sent to them and cannot use a password, access a file, or retrieve any stored information unless authorized to do so.

Passwords:
Initial passwords are assigned by the IT department and should not be given to other staff or persons outside the organization. Employees should establish a personal & private password as soon as possible following the instructions provided by the IT staff. Etairos HVAC reserves the right to override any employee-selected passwords and/or codes. Employees are required to provide the company with any such codes or passwords to facilitate access as needed. Periodically, staff may be required to change their passwords. At no time should a Etairos HVAC employee allow a temporary, contractor or another employee use of their login. In the case where an employee does provide another person access to their account, they will be responsible for the actions of the individual using their account. Passwords should not be stored in computer data files, on the network, or be displayed openly at any workstation.

Message Content:
The e-mail system is not to be used to solicit or proselytize for commercial ventures, religious or political causes, outside organizations or other non-job-related solicitations. The system is not to be used to create any offensive or disruptive messages. Employees should note that any data and information on the system will not be deemed personal or private. In addition, the e-mail system may not be used to send (upload) or receive (download) copyrighted materials, trade secrets, proprietary financial information, or similar materials without prior authorization.

Network Security:
IT will monitor network security on a regular basis. Adequate information concerning network traffic and activity will be logged to ensure that breaches in network security can be detected. IT will also implement and maintain procedures to provide adequate protection from intrusion into Etairos HVAC' computer systems from external sources. No computer that is connected to the network can have stored, on its disk(s) or in its memory, information that would permit access to other parts of the network. Staff should not store personal, business, member or other credit card/account information, or passwords within word processing or other data documents.
 
 Personal Computer Security:
Only legally licensed software will be installed on Etairos HVAC computers. Users are expected to read, understand and conform to the license requirements of any software product(s) they use or install. Software cannot be copied or installed without the permission or involvement of the IT department. IT will configure all workstations with virus protection software, which should not be removed or disabled. Each employee is responsible for protecting their computer against virus attack by following IT guidelines for scanning all incoming communications and media, and by not disabling the anti-virus application installed on their workstation. All data disks and files entering or leaving Etairos HVAC should be scanned for viruses. All staff will log out of the network and turn their computers off before leaving the office at night. Staff should log off of the network when they will be away from their desk for an extended period.
 
Internet Use:
The Internet is to be used for business purposes only. Employees with Internet access are expressly prohibited from accessing, viewing, downloading, or printing pornographic or other sexually explicit materials, chat rooms or other media related sources for non-business-related use. Use of the Internet for personal business is to be avoided. In addition, employees should be mindful that there is no assurance that e-mail texts and attachments sent within the company and on the Internet will not be seen, accessed or intercepted by unauthorized parties. Software Usage: Employees are expected to use the standard software provided by IT or identify applications they need in the course of their work. Staff members are not permitted to download applications, demos or upgrades without the involvement of IT. Employees will use the standard e-mail system provided by Etairos HVAC for official e-mail communications and should not install their own e-mail systems. Additionally, use of instant messaging programs, such as ICQ, AOL Instant Messenger, Microsoft Messenger, etc., is prohibited unless otherwise approved by management or the IT department.